Meeting Eric Ries
Eric Ries is in London! If you don’t know who he is, he is the author of The Lean Startup book. Read my previous post on why there’s so much hype about this guy and why I subscribe really strongly to his principles in building up a company. This is the #1 must-read book for all entrepreneur.
Anyway it was great listening to him giving a talk at LSE yesterday although most of the things that he talked about (~85%) are material from his book. Managed to asked him the last question during Q&A and snatched another quick question when he was signing my book.
Here’s my question and Eric’s answers (not verbatim but rephrased to the best way that I understood his answers):
Q: What happens when you create an MVP and launch it but nobody uses your product. Do you blame the marketing division responsible because there is not enough traffic?
A: In startup, there is no such thing as a marketing division. Everyone is involved in marketing the product. Thinking of marketing as a separate division is an old management way of thinking about business. The idea is to position the product properly. Eric basically talked about customer acquisition method. He went on to describe how as CTO of IMVU he was also VP Marketing and had a daily marketing budget of US$5.00 to spend on Google AdWords and he had to try different keywords to get traffic to the site and get people to use his company’s product (which is basically an instant messaging software with 3D avatars). This story is well documented in his book.
Q: How do we apply The Lean Startup method in multi-sided markets businesses.
A: Focus on a niche where there is a ready small subset of ready buyers and sellers. For example, Facebook started out focusing only on Harvard students and slowly branched out to other universities. The same is eBay in auctions. Test out the MVP (Minimum Viable Product) using this method for this multi-sided markets business.
***
Eric stressed many times in his talk that at this day and age, we have all the technology that we want to produce almost any web app that is conceivable. The constraint is the idea. Heck, we can build a social network for dogs if we want to. The question that entrepreneurs should ask at the beginning is…
not whether a product can be built, but whether it should be build.


